Who we are!
We are Novatan! Our address is:
Novatan
209 E. South Street
P.O. Box 139
Cerro Gordo, IL 61818
We can be reached at our toll-free phone number -
1-888-299-6682.
Our toll-line is 1-217-763-4041.
Our FAX number is 1-217-763-6726.
Our main email address is sales@novatan.com.
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Shipping Charges
UPS Items are shipped via UPS Ground at the standard UPS Ground cost. Next Day
Air and Second Day Air shipping are also available at special rates.
Freight items (Tanning Beds) are shipped via freight.
Call us to receive a shipping quote - 1-888-299-6682
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Payment Methods
We accept Visa, MasterCard, American Express and Discover. You may also mail a
check or money order. Your credit card will be charged the date your order is
placed, which may differ from your order ship date.
We do not accept COD orders.
Financing may also be available to qualified buyers.
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Shipping Times
As a rule, we stock many of the items seen on our website. Therefore, your order
will normally ship out within 24 hours of placing your order. Some of our items
are drop shipped directly from the manufacturer or distribution center. These
items will take additional time to ship; additional details may be found on each
product page.
UPS items will reach you in about three days. Freight items will reach you in
about 5-7 business days.
Notes about
freight items
* Items that are shipped via freight (tanning beds), require special handling.
* Those items will be delivered to you on a semi truck. Your street address must
be accessible by semi truck or you will have to make different arrangements with
the freight carrier.
* The freight company will usually call you to arrange a delivery time to bring
your freight to you. Much like the phone and cable companies this delivery time
is an approximation of their schedule, and can vary.
* The freight company will only deliver the item to your street address. They
will not unload the item from the truck. It is your responsibility to unload the
item from the truck and take it into your home.
* You must have enough manpower available to unload the freight from the truck
by hand. The truck driver will not assemble or install any items.
* Before you sign any documentation, you must inspect your merchandise for
correct quantity. Check to make sure that you did receive the correct number of boxes. Also check each shipment for visible damage (crushed,
torn, or cut boxes).
* Any damage or shortage should be noted on the paperwork that the truck driver
will ask you to sign. The truck driver should call into the freight company to
notify them of the damage or shortage immediately.
* Once you sign the documentation, the freight is yours. If there is any loss or
damage, and you do not note it, we will be unable to replace or repair those
items.
* Once the driver leaves, immediately open the boxes, and check for proper
quantity of pieces. Do not delay - we will only be able to replace any missing
pieces within 48 hours of your receipt of the item. Do not leave your item in
your garage for two or three months, and expect us to replace lost parts. |
Expedited service may be available, for an additional charge. Call us if you are
in a particular hurry.
In the event that a backorder may occur, we will fill your partial order, then
we will send you the remaining items as soon as possible, and at no additional
shipping charge to you. We do not charge your credit card for backorder items
until they ship.
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Damage
When you receive your package, it is imperative that you check it carefully. It
is very important that you note any damage, or possible damage to the delivery
driver. If you accept a damaged shipment without noting the damage, we may not
be able to give you a complete refund.
Please call us as soon as possible, once you see that your product is damaged.
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Shipment Tracking
Order any product that is shipped via UPS from our warehouse and you will
receive an email providing you with the UPS tracking number. You can then track
your package directly from the UPS website.
Products that are "Drop Shipped from Manufacturer" are shipped
directly from the manufacturers location. Those items must be processed by our
supplier, and we will not have tracking immediately. We endeavor to send
tracking as soon as it becomes available on these items, but it may take some
time.
If you ordered a product that is shipped via freight (tanning beds), you will be
emailed tracking information upon shipment, assuming that you provided us with a
valid email address. If you did not provide a valid email address with your
order, you will have to telephone us for your tracking information.
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Returns
Within 30 days of receipt of your shipment, you may return any item in new
condition with original packaging and accessories. There will be a 25%
restocking fee applied to all returns. You must call us for a Return Merchandise
Authorization (RMA) number. Items sent back without an RMA number will be
refused.
Please note that we can process returns and refunds only for items purchased
from Novatan. Items which are defective or damaged cannot be returned to
Novatan; they must be handled through the manufacturers warranty
department. Items that are returned more than 30 days after delivery, are in
unsellable condition, or are missing parts, will be charged an additional fee,
or refused, at our discretion.
All shipping charges are your responsibility. By returning an item, you must pay
to have it shipped to our warehouse, plus you must reimburse Nova Companies for
any "Free Shipping" costs incurred in the original shipment.
Canceling an order after the order has been placed has the same effect as
returning an order.
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Price Matching
We want to be the Number One retailer of tanning beds and equipment on the 'net!
We will try our best to keep our prices the lowest you will find. If you find a
price lower than our identical product, please send us an email. We will make
every effort to meet or beat any competitive price that you find!
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Website Errors
As our stores contain information from many different sources, it is indeed
possible for the occasional typographical error to get by us. We may not be able
to honor pricing if placed in error upon our website. If you order an item with
an incorrect price, we will contact you prior to shipping your item, and you can
cancel your order at that time if you wish. We sincerely appreciate hearing
about any such errors you find, please send all errors to sales@novatan.com.
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Order Agreement
By ordering, you agree that for litigation purposes all transactions take place
in Piatt County, IL and any litigation will be settled there, you also agree
that arbitration shall be attempted prior to any litigation.
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